Services

Comprehensive Consulting to identify gaps and opportunities to enhance your customer experiences.  Each engagement is unique and we customize our services to meet your needs.

After selling contact center software for over 25 years, we know how to select and procure solutions in the best interest of our clients.  Whether this is to develop and manage a traditional RFP process or running a Proof of Concept, both have there merits and risks.  The end solution could include multiple vendors. 

We help mitigate the risk in these important decisions. 

Once the technologies are selected, our team can provide a turnkey or assistance in implementing the overall solution.    We have experience in both premise and Cloud offerings with deep knowledge into integrations with other key software offerings.

 Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses. Our team is very versed in running a contact center environment in providing services to help our clients with move adds and changes while maintaining their solutions.